XCCovcust XCCovcust

用户服务协议

更新日期：2026 年 7 月 28 日

本《用户服务协议》（下称 "本协议"）规范您使用XCCovcust APP（下称 "APP"）及配套智能厨房安全设备（下称 "设备"）的行为。注册、登录或使用本 APP / 设备即表示您同意接受本协议及《隐私政策》约束，本协议及隐私政策符合欧盟 GDPR、美国加州 CCPA/CPRA 及其他适用数据保护法规要求。

一、协议主体与服务范围

运营方：HK XINCHEN HOMWARD LIMITED，注册地址：RM 253, 2/F, MORLITE BUILDING, 40 HUNG TO ROAD, KWUN TONG, HONG KONG，联系邮箱：appledev@xncn175.com。我们作为您个人数据的数据控制者。

用户：完成账号注册、仅将 APP 及设备用于家庭厨房安全监测的自然人。

服务内容：APP 为厨房安监设备提供远程控制、实时监测、油温异常告警、干锅告警、定时关断、设备故障提醒、固件升级、设备分享等服务。

适用法律：本协议适用您所在司法辖区法律，并特别符合欧盟 / 欧洲经济区 GDPR、美国各州隐私法规（CCPA/CPRA、VCDPA、CPA、CTDPA 等）。

二、使用资格与账号管理

1. 须年满 16 周岁；年满 16 周岁但未满 18 周岁的，须获得父母 / 法定监护人同意后方可使用；16 周岁以下儿童不得注册或使用本 APP。

2. 您必须提供真实、准确、最新、完整的注册信息，不得使用虚假身份或冒用他人信息。

3. 账号仅限个人、非商业使用，不可转让、不可转授权。您对账号邮箱、密码、验证码等安全负全部责任。

4. 发现账号未经授权使用，须立即通知我们。因您未妥善保管账号密码导致的未授权访问，我们不承担责任。

5. 您可随时注销账号。注销后，我们将根据 GDPR/CCPA 要求在 30 天内对您的个人数据进行匿名化或删除，法律法规要求保留的除外。

三、数据隐私与用户授权

3.1 数据收集与使用目的

我们仅收集提供服务所必需的数据：账号数据、设备数据、网络数据、使用数据。处理数据仅用于提供服务、发送安全告警、执行更新、履行法定义务。

3.2 数据处理合法依据（GDPR）

  • 您明确、自愿、具体、可撤回的同意
  • 履行本合同所必需
  • 遵守法定义务
  • 合法利益（安全监测与反欺诈）

3.3 用户数据权利（GDPR & CCPA/CPRA）

您可免费行使以下权利（完成身份验证后）：知情权、更正权、删除权（被遗忘权）、限制处理权、数据可携权、反对权、撤回同意权。行使权利请联系：appledev@xncn175.com。

3.4 数据留存期限

我们仅在实现收集目的所必需的期限内留存个人数据。账号注销后：数据在 30 天内匿名化或删除，依法需保留的除外。

3.5 数据共享与第三方

我们不出售您的个人数据（CCPA/CPRA）。仅在以下情形共享数据：经授权的服务提供商、应法律要求、发生并购 / 资产出售并提前通知。

3.6 数据安全

我们采取合理技术与组织措施（加密、访问控制、安全传输）保护个人数据。

3.7 数据泄露通知

若发生可能对您权利造成高风险的个人数据泄露，我们将毫不延迟通知监管机构，并依法通知您。

四、授权许可与合法使用

1. 我们授予您有限、可撤销、非独占、不可转让、不可转授权的许可，仅限个人、非商业家庭厨房安全用途使用本 APP。

2. 设备通过 Wi-Fi / 蓝牙 / BLE 连接。您同意接收保障安全可靠运行所必需的固件与安全更新。

3. 因安全、合规、运营等原因，我们可调整、暂停或终止服务，在可行情况下提供合理通知。

五、用户义务与禁止行为

您必须：

  • 遵守所有适用法律及安全标准
  • 保证厨房用气、用电、防火、通风安全
  • 不改装、拆卸、反向工程、破解 APP 或设备
  • 仅用于家庭住宅场景

严禁：

  • 反向编译、反编译、破解、篡改 APP、设备固件或通信协议
  • 使用 APP 损害、干扰服务或其他用户
  • 上传非法、侵权、冒犯性、有害内容
  • 未经授权收集、监控、披露其他用户数据
  • 将 APP 或设备用于危险、非法、欺诈活动

违规处理：我们可采取警告、限制功能、暂停 / 终止账号 / 设备权限，并依法上报监管部门。

六、安全警示与免责声明

1. APP 及设备仅为辅助安全工具，绝不替代人工值守。烹饪、高温、高压等高危场景必须专人现场看护。

2. 我们不保证服务无错误、不间断。网络故障、信号延迟、设备故障可能导致告警或控制失效。

3. 您知悉并承担用气、火灾、触电、高温及财产损失等全部风险。除非因我们重大过失或故意行为导致，否则我们不承担损害赔偿责任。

七、知识产权

1. APP、软件、界面、商标、LOGO、文档、算法、数据库等所有知识产权归我们独占所有。

2. 您授予我们全球、不可撤销、非独占、免版税许可，仅为改进 APP 及设备安全与性能使用您的反馈、使用数据、设备日志。

3. 开源组件遵循其对应开源协议，不适用本协议。

八、付费服务与会员条款

8.1 会员套餐与价格

1. APP 提供 VIP 会员服务，包含月度会员（月卡）与年度会员（年卡）两种套餐，会员权益以 APP 内会员中心公示为准。

2. 套餐价格以您购买时 APP 购买页面展示的价格为准，我们可能不定期开展促销活动，促销价格以活动页面为准。

8.2 付费方式与有效期

1. 会员服务采用一次性付费模式：您在购买时一次性支付所选套餐周期的全部费用，会员有效期自支付成功之日起计算（月卡为 1 个月，年卡为 12 个月）。

2. 会员到期后不会自动续费，我们不会自动从您的支付账户扣除任何费用。会员到期后，如您希望继续使用会员服务，需手动再次购买。

3. 在会员有效期内提前续费的，新购套餐的有效期将在当前会员到期后顺延累加。

8.3 套餐升级与折算

1. 您可在会员有效期内升级至更高等级套餐。升级时，当前套餐的剩余价值将按 APP 内公示的规则折算抵扣或折算为新套餐的会员时长。

2. 当当前套餐剩余价值已覆盖目标套餐价格时，无需额外付费，会员时长将按新套餐重新折算，具体以 APP 内购买页面展示为准。

8.4 退款

1. 会员服务为虚拟商品，支付成功后即视为服务已开始提供，除适用法律强制要求或支付渠道（如 Google Play）退款政策另有规定外，已支付费用不予退还。

2. 通过第三方支付渠道（Google Play、PayPal、Stripe 等）完成的支付，退款申请与处理同时适用该支付渠道的退款政策。

3. 我们有权纠正价格错误，取消相关订单并全额退款。

九、责任限制

在法律允许的最大范围内：

1. 我们不对任何间接、附带、后果性、惩罚性、特殊损害承担责任。

2. 我们的总赔偿责任以您索赔前 12 个月内向我们支付的费用总额为限。

以下情形不适用责任限制：

  • 欺诈、重大过失、故意行为
  • 因我方过错导致的人身伤害或死亡
  • 适用法律禁止限制责任的情形（如消费者保护法）

十、协议变更与终止

1. 我们可通过在 APP 内发布修订版本更新本协议。您继续使用即视为接受更新版本。

2. 您违反本协议、非法使用或法律要求时，我们可立即终止您的账号与服务。

3. 协议终止后，您须停止使用 APP。隐私、知识产权、安全、责任、法律适用等条款继续有效。

十一、适用法律与争议解决

1. 欧盟 / 欧洲经济区用户：适用您所在国家法律。争议可提交当地法院或消费者争议解决机构。

2. 美国用户：适用特拉华州法律，排除冲突法规则。

3. 放弃集体诉讼：在法律允许的最大范围内，您同意以个人身份解决争议，不参与集体诉讼、合并诉讼或代表诉讼。

十二、联系方式

隐私请求、支持与投诉：

邮箱：appledev@xncn175.com

地址：RM 253, 2/F, MORLITE BUILDING, 40 HUNG TO ROAD, KWUN TONG, HONG KONG

最后更新日期：2026 年 7 月 28 日

Terms of Service

Last updated: July 28, 2026

These Terms of Service (the "Terms") govern your use of the XCCovcust APP (the "APP") and the accompanying smart kitchen safety devices (the "Devices"). By registering, logging in, or using the APP / Devices, you agree to be bound by these Terms and the Privacy Policy, which are designed to comply with the EU GDPR, the California CCPA/CPRA, and other applicable data protection laws.

1. Parties and Scope of Services

Operator: HK XINCHEN HOMWARD LIMITED, registered address: RM 253, 2/F, MORLITE BUILDING, 40 HUNG TO ROAD, KWUN TONG, HONG KONG, contact email: appledev@xncn175.com. We act as the data controller of your personal data.

User: a natural person who has completed account registration and uses the APP and Devices solely for home kitchen safety monitoring.

Services: the APP provides remote control, real-time monitoring, abnormal oil temperature alerts, dry-pan alerts, scheduled shut-off, device fault notifications, firmware updates, device sharing and related services for kitchen safety devices.

Governing law: these Terms are governed by the laws of your jurisdiction, with particular regard to the EU/EEA GDPR and U.S. state privacy laws (CCPA/CPRA, VCDPA, CPA, CTDPA, etc.).

2. Eligibility and Account Management

1. You must be at least 16 years old. If you are 16 or older but under 18, you may use the APP only with the consent of a parent or legal guardian. Children under 16 may not register for or use the APP.

2. You must provide true, accurate, current and complete registration information, and must not use a false identity or impersonate others.

3. Accounts are for personal, non-commercial use only and may not be transferred or sublicensed. You are fully responsible for the security of your account email, password and verification codes.

4. You must notify us immediately upon discovering any unauthorized use of your account. We are not liable for unauthorized access resulting from your failure to safeguard your account credentials.

5. You may delete your account at any time. After deletion, we will anonymize or delete your personal data within 30 days as required by GDPR/CCPA, except where retention is required by law.

3. Data Privacy and User Authorization

3.1 Data collection and purposes of use

We collect only the data necessary to provide the services: account data, device data, network data and usage data. Data is processed solely to provide the services, send safety alerts, perform updates and fulfill legal obligations.

3.2 Legal bases for processing (GDPR)

  • Your explicit, freely given, specific and revocable consent
  • Necessity for the performance of this contract
  • Compliance with legal obligations
  • Legitimate interests (safety monitoring and fraud prevention)

3.3 Your data rights (GDPR & CCPA/CPRA)

You may exercise the following rights free of charge (after identity verification): right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object, and right to withdraw consent. To exercise your rights, contact: appledev@xncn175.com.

3.4 Data retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. After account deletion: data is anonymized or deleted within 30 days, except where retention is required by law.

3.5 Data sharing and third parties

We do not sell your personal data (CCPA/CPRA). We share data only with: authorized service providers, where required by law, and in the event of a merger or asset sale with prior notice.

3.6 Data security

We implement reasonable technical and organizational measures (encryption, access controls, secure transmission) to protect personal data.

3.7 Data breach notification

In the event of a personal data breach likely to result in a high risk to your rights, we will notify the supervisory authority without undue delay and notify you as required by law.

4. License and Lawful Use

1. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the APP solely for personal, non-commercial home kitchen safety purposes.

2. Devices connect via Wi-Fi / Bluetooth / BLE. You agree to receive firmware and security updates necessary to ensure safe and reliable operation.

3. For security, compliance or operational reasons, we may modify, suspend or terminate the services, providing reasonable notice where feasible.

5. User Obligations and Prohibited Conduct

You must:

  • Comply with all applicable laws and safety standards
  • Ensure kitchen gas, electrical, fire-prevention and ventilation safety
  • Not modify, disassemble, reverse engineer or hack the APP or Devices
  • Use the APP and Devices only in residential home settings

Strictly prohibited:

  • Reverse compiling, decompiling, cracking or tampering with the APP, device firmware or communication protocols
  • Using the APP to harm or disrupt the services or other users
  • Uploading illegal, infringing, offensive or harmful content
  • Collecting, monitoring or disclosing other users' data without authorization
  • Using the APP or Devices for dangerous, illegal or fraudulent activities

Enforcement: we may issue warnings, restrict features, suspend or terminate account / device access, and report violations to regulators as required by law.

6. Safety Warnings and Disclaimers

1. The APP and Devices are auxiliary safety tools only and never replace human supervision. High-risk scenarios such as cooking, high temperature and high pressure must be attended by a person on site.

2. We do not warrant that the services will be error-free or uninterrupted. Network failures, signal delays or device malfunctions may cause alerts or controls to fail.

3. You acknowledge and assume all risks of gas use, fire, electric shock, high temperature and property damage. We are not liable for damages unless caused by our gross negligence or willful misconduct.

7. Intellectual Property

1. All intellectual property rights in the APP, software, interfaces, trademarks, logos, documentation, algorithms and databases are exclusively owned by us.

2. You grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use your feedback, usage data and device logs solely to improve the safety and performance of the APP and Devices.

3. Open-source components are governed by their respective open-source licenses, not by these Terms.

8. Paid Services and Membership Terms

8.1 Membership Plans and Pricing

1. The APP offers VIP membership in two plans: monthly membership and yearly membership. Membership benefits are as published in the Membership Center within the APP.

2. Plan prices are as displayed on the purchase page at the time of your purchase. We may run promotions from time to time; promotional prices are as shown on the campaign page.

8.2 Payment and Validity Period

1. Membership is sold on a one-time payment basis: you pay the full fee for the selected plan period at the time of purchase. The validity period starts upon successful payment (1 month for a monthly plan, 12 months for a yearly plan).

2. Membership does NOT auto-renew upon expiry, and we will never automatically charge your payment account. If you wish to continue using membership services after expiry, you must purchase again manually.

3. If you renew before your current membership expires, the validity period of the new plan will be added after the current membership ends.

8.3 Plan Upgrades and Conversion

1. You may upgrade to a higher-tier plan during your membership period. Upon upgrade, the remaining value of your current plan will be converted — as a credit or as recalculated membership duration — according to the rules published in the APP.

2. Where the remaining value of your current plan already covers the price of the target plan, no extra payment is required and your membership duration will be recalculated under the new plan, as displayed on the purchase page in the APP.

8.4 Refunds

1. Membership is a virtual good and the service is deemed to have started upon successful payment. Paid fees are non-refundable except where required by applicable law or where the refund policy of the payment channel (e.g., Google Play) provides otherwise.

2. Payments made through third-party payment channels (Google Play, PayPal, Stripe, etc.) are also subject to the refund policies of those channels.

3. We reserve the right to correct pricing errors, cancel the affected orders and issue full refunds.

9. Limitation of Liability

To the maximum extent permitted by law:

1. We are not liable for any indirect, incidental, consequential, punitive or special damages.

2. Our aggregate liability is limited to the total fees you paid to us in the 12 months preceding your claim.

The following are not subject to the limitation of liability:

  • Fraud, gross negligence or willful misconduct
  • Personal injury or death caused by our fault
  • Circumstances where liability may not be limited under applicable law (e.g., consumer protection laws)

10. Changes and Termination

1. We may update these Terms by publishing a revised version within the APP. Your continued use constitutes acceptance of the updated version.

2. We may immediately terminate your account and services if you breach these Terms, engage in unlawful use, or where required by law.

3. Upon termination, you must stop using the APP. Provisions on privacy, intellectual property, safety, liability and governing law survive termination.

11. Governing Law and Dispute Resolution

1. EU / EEA users: the laws of your country of residence apply. Disputes may be brought before local courts or consumer dispute resolution bodies.

2. U.S. users: the laws of the State of Delaware apply, excluding conflict-of-law rules.

3. Class action waiver: to the maximum extent permitted by law, you agree to resolve disputes on an individual basis and not to participate in class, consolidated or representative actions.

12. Contact

For privacy requests, support and complaints:

Email: appledev@xncn175.com

Address: RM 253, 2/F, MORLITE BUILDING, 40 HUNG TO ROAD, KWUN TONG, HONG KONG

Last updated: July 28, 2026